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Refund Policy

Elixir Health + Longevity

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Effective Date: April 2, 2026

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At Elixir Health + Longevity, we are committed to maintaining clear and transparent business policies. Due to the nature of our services, products, scheduling, preparation, and wellness-related offerings, all sales are final.

By purchasing products, booking services, enrolling in memberships, or otherwise making a payment to Elixir Health + Longevity, you acknowledge and agree to the following Refund Policy.

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NO REFUNDS

 

All payments made to Elixir Health + Longevity are non-refundable.

This includes, but is not limited to:

  • booked appointments

  • IV therapy services

  • wellness injections

  • mobile wellness services

  • consultations

  • memberships

  • deposits

  • packages

  • online purchases

  • retail products

  • wellness-related products

  • provider-connected or pharmacy-related purchases

  • administrative or processing fees

Once a payment has been submitted, processed, authorized, or charged, it is considered final and non-refundable.

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NO REFUNDS FOR UNUSED SERVICES OR MISSED APPOINTMENTS

 

No refunds will be issued for:

  • missed appointments

  • no-shows

  • late arrivals

  • unused sessions

  • partially used packages

  • unused membership benefits

  • unused account credits

  • canceled services outside of the permitted cancellation window

  • failure to complete required forms, screening, or eligibility requirements in time for service

Clients are responsible for attending scheduled appointments and complying with all pre-service requirements.

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NO REFUNDS FOR MEMBERSHIPS

 

All membership payments are final and non-refundable.

This includes:

  • monthly membership fees

  • recurring membership charges

  • unused membership credits

  • unused discounts or benefits

  • canceled memberships after billing

Membership fees are not refundable in whole or in part for any reason.

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NO REFUNDS FOR PRODUCTS

 

All product sales are final.

No refunds, returns, or exchanges will be issued for products purchased through Elixir Health + Longevity, including but not limited to:

  • wellness-related products

  • retail items

  • supplements

  • skincare or personal care items

  • specialty products

  • provider-connected or third-party fulfilled products

Products that have been processed, prepared, fulfilled, shipped, delivered, opened, or otherwise handled are not eligible for refund or return.

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NO REFUNDS FOR PROVIDER / PHARMACY / THIRD-PARTY SERVICES

 

Certain products or services may involve third-party providers, pharmacies, laboratories, vendors, or fulfillment partners.

Elixir Health + Longevity is not responsible for issuing refunds related to:

  • provider review outcomes

  • prescription decisions

  • pharmacy processing

  • shipping delays

  • fulfillment timelines

  • third-party service limitations or outcomes

Once an order, request, or service has entered provider, pharmacy, or third-party processing, it is considered final and non-refundable.

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NO GUARANTEE OF RESULTS

 

Elixir Health + Longevity makes no guarantee regarding:

  • treatment outcomes

  • symptom improvement

  • physical results

  • appearance changes

  • product effectiveness

  • individual response to services or products

Dissatisfaction with results, personal expectations, or changes in preference do not qualify for a refund.

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CHARGEBACKS & PAYMENT DISPUTES

 

By making a purchase through Elixir Health + Longevity, you agree not to initiate improper or fraudulent chargebacks or payment disputes for services, products, memberships, or purchases that were knowingly authorized.

Improper chargebacks or payment disputes may result in:

  • refusal of future services

  • cancellation of memberships or access

  • collections activity

  • legal action where appropriate

  • recovery of administrative fees, processing fees, and collection costs

Elixir Health + Longevity reserves all rights to dispute chargebacks and recover funds owed.

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EXCEPTIONS

 

Refunds will not be granted except where required by applicable law or where Elixir Health + Longevity determines, at its sole discretion, that a specific exception is appropriate.

Any exception made in one instance does not create an obligation to issue refunds in future situations.

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POLICY ACKNOWLEDGMENT

 

By booking, purchasing, enrolling, or making payment through Elixir Health + Longevity, you acknowledge that you have read, understood, and agreed to this Refund Policy.

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Contact

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If you have any questions regarding this Refund Policy, please contact us:

Elixir Health + Longevity
Email: admin@elixirhealthpluslongevity.com
Phone: (239) 469-3330

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